Account Support Officer

What you’ll be Doing every Day

On a daily basis, represent the ApplyBoard brand to promote our platform and services to Recruitment Partners onsite
This is a high performance, individual contributor role with the primary task of serving the Enterprise Recruitment Partners, helping them with student application tasks, which will drive the sales conversion and provide an A+ experience
Be a single point of contact with the assigned Recruitment Partners providing top-notch dedicated support
Proactively work with internal and external stakeholders to ensure student success
Train and guide agents to improve the quality and volume of international applicants, ensuring top quality
The role will require local travel
The role will include Inbound/Outbound calling; Recruitment Partner visits to ensure an end to end hassle-free experience
Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities.
What you Bring to the Table

The candidate should ideally have at least 3+ years of experience in sales/ customer support
Experience working with educational consultants and or postsecondary institutions directly; considered a bonus
Possess efficient document processing and office productivity skills
The candidate should have strong verbal and written communication skills.
A self-starter with an aptitude for managing and prioritizing multiple tasks with attention to detail to ensure information accuracy
Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships
Experience working with a CRM; considered an asset