Head of Operations (Hotel)

Key Responsibilities

Operational Leadership: Manage daily hotel functions, ensuring high-quality guest service and safety standards.

Performance Metrics: Monitor KPIs, revenue targets, and guest feedback to drive improvements.

Financial Control: Manage operational budgets, forecasts, and expense management to maximize profit.

Staff Management: Lead, train, and mentor department managers and staff to build a high-performance culture.

Strategy Implementation: Collaborate with owners and senior management on policies, technology adoption, and brand quality.

Compliance: Ensure strict adherence to health, safety, and licensing regulations.

Required Skills and Qualifications

Experience: Several years (often 5+) in senior hospitality management roles.

Education: Bachelor’s degree in Hospitality Management, Business, or related field.

Skills: Strong financial acumen, leadership capabilities, problem-solving skills, and proficiency in property management software.