Front Desk Executive

Responsibilities

Welcome visitors, guests, and clients in a friendly and professional manner
Provide information and assistance to guests
Answer and direct phone calls to the appropriate staff members or departments
Respond to inquiries and provide information about the organization
Perform various administrative tasks such as sorting mail, managing schedules, and coordinating appointments
Receive letters, and packages and send them to the appropriate destination
Maintain and update contact lists and organizational databases
Handle customer inquiries and resolve issues or direct them to the appropriate person or department
Provide information about services, facilities, and company policies
Manage reservations and bookings for meeting rooms, appointments, or other facilities
Issue visitor badges and maintains security awareness
Process payments, handle cash, and issue receipts as necessary
Maintain accurate records of financial transactions
Address and resolve issues or complaints promptly and professionally
Ensure the reception area is clean, organized, and presentable
Arrange reading materials and keep the area tidy.