Receptionist

Key Responsibilities

Front Desk Management:

 

Welcome and attend to patients, visitors, and clients in a courteous and professional manner.

Ensure the reception area is clean, organized, and presentable at all times.

Provide basic information about IfeanHealth’s services and direct visitors to appropriate departments.

Appointment & Patient Coordination

 

Schedule, confirm, and manage patient appointments for healthcare professionals.

Maintain an accurate daily appointment log and ensure timely communication with patients.

Assist in coordinating patient flow to minimize waiting time.

Communication Management:

 

Receive and direct incoming phone calls, emails, and inquiries appropriately.

Respond to general inquiries and escalate complex issues to the appropriate department.

Ensure prompt communication between patients, staff, and management.

 

Administrative Support:

 

Maintain proper documentation and filing of patient records and administrative documents.

Assist with data entry, reports, and basic office documentation.

Manage incoming and outgoing correspondence, parcels, and documents.

Patient Experience & Service Excellence:

 

Provide a welcoming and supportive environment for patients and visitors.

Address complaints or concerns professionally and escalate when necessary.

Ensure confidentiality of patient information and organizational data.

Operational Support:

 

Support coordination of meetings and internal activities when required.

Assist other departments with administrative tasks when necessary.

Ensure adherence to IfeanHealth policies, procedures, and service standards.

Qualifications & Requirements

 

Minimum of OND / HND / Bachelor’s Degree in Business Administration, Office Management, or related field.

1 – 2 years experience in a receptionist, front desk, or customer service role (healthcare experience is an advantage).

Strong communication and interpersonal skills.

Good organizational and multitasking ability.

Proficiency in Microsoft Office tools and basic administrative software.

Professional appearance and customer-focused attitude.

Key Competencies:

 

Excellent communication skills

Customer service orientation

Attention to detail

Professionalism and confidentiality

Time management and organization.