Front Office Officer

Responsible for ensuring the front desk is tidy and presentable with all necessary material.

Answer all incoming calls and redirect them or keep messages.

Receive letters, packages, etc. and distribute them

Reviewing the arrival and departure list daily and assisting in preparing and distributing welcome amenities.

Welcome guests upon arrival/check-in and bid them farewell at check-out.

Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).

Respond to guests’ needs and anticipate their unstated ones.

Expect and react promptly to guests’ requirements and inquiries