Waiters and Waitresses

Job Summary

Waiters and waitresses in a restaurant are responsible for serving food and drinks to guests while delivering excellent customer service.

They are the direct link between the kitchen and the guest, and their service greatly affects the guest’s experience.

Responsibilities

Welcome guests warmly and present menus

Take food and drink orders accurately

Answer questions about menu items

Make recommendations when needed

Write or input orders correctly into the system

Communicate special requests (no pepper, allergies, etc.) to the kitchen

Ensure orders are served correctly and on time

Serve food and drinks professionally

Check that meals are properly presented before serving

Serve in the correct order (drinks, starters, main course, dessert)

Refill drinks and attend to guests during the meal

Prepare and present bills to guests

Handle cash, POS, or card payments

Return correct balance and receipts

Follow proper cashier procedures

Clear tables after guests finish

Keep the dining area clean and organized

Reset tables for the next guests

Check on guests to ensure satisfaction

Handle minor complaints politely and quickly

Report serious issues to supervisors

Thank guests and invite them to return

Work closely with kitchen staff and supervisors

Assist fellow waiters during busy periods

Support banquet or event services when required.