IT Operation Supervisor

Description

Supervise and manage the local IT Helpdesk Team located at the main branches.
Responsible for ensuring that all User IT related needs and requests are met in a timely manner, as part of the ticket management procedure.
Assist in the incident response trestore service tusers when interrupted, as part of the incident management procedure.
Coordinate IT applications, infrastructure projects, and process control projects, upgrades, implementations, requests, etc.
Build, maintain, and regularly update the company’s hardware and software inventory, as part of the Asset Management.
Work with local IT and outside vendors in selecting IT services/solutions, negotiating contracts/proposals, and evaluating vendor’s performance, as part of the vendor management.
Convey IT requirements/Budget tthe facility and communicate facility requirements/Budget tIT Corporate, as part of the budget management.
Facilitate and maintain the User Access Management for all Nigeria branches.
Assess the internet service performance, resolve connectivity issues, develop alternative/backup solutions, and make recommendations/upgrades tmanagement when needed.
Write procedures and technical documentation for the completed projects.
Participate in the development of training materials. Supervise the training of user department personnel in the use of Mobile solution, Collaboration tools, ERP system or business solution applications.
Constantly be on the lookout for ways timprove data monitoring and deliver better value tthe employees.
Assist in maintaining compliance with corporate IT standards and direction.
Deliver regular team communications, organize periodical team meetings, and evaluate the IT team performance.
Generic Responsibilities

Enhance team effort by encouraging teamwork, and positive working relationship among team members.
Requirements

Bachelor’s Degree of in information Technology, Engineering, or a related field. Master’s degree is a plus.
Minimum of 10 years cogent experience in IT Infrastructure or System administration role
Customer service
Analytical Skills
Negotiation Skills
Presentation Skills
Project Management
Proven understanding of technical skills in the areas of IT support including:
ITIL concepts and best practices,
Microsoft technologies,
Solid Networking experience
Proven interpersonal and communication skills, and coaching subordinates.