Front Desk / Customer Service Representative

Description:

Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
Booking and confirming appointments via phone and email.
Book and confirm appointments via phone and email.
Process transactions (cash and credit cards) and issue receipts.
Offer beverages and chat with clients who are in the waiting area.
Welcome walk-ins, answer questions about services and schedule appointments based on availability.
Inform clients about new services and discounts.
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards).
Update client records with contact and billing details, appointments and services offered.
Job Requirements:

Candidates should possess an HND qualification.
2 – 3 years work experience.