Lifebank
Role Summary
The Customer Service Agent (Hausa Speaking) is responsible for providing excellent customer support to healthcare facilities, hospitals, and partners across Nigeria, with a focus on Hausa-speaking regions.
The role ensures timely resolution of inquiries, order support, and effective communication between customers and internal operations teams.
You will act as a key bridge between customers and LifeBank’s logistics and supply chain teams, ensuring seamless service delivery and customer satisfaction.
Key Responsibilities
Customer Support & Communication:
Attend to customer inquiries via phone, WhatsApp, email, and chat in both Hausa and English.
Provide clear information on product availability, order status, and delivery timelines.
Resolve customer complaints promptly and professionally.
Escalate complex issues to the appropriate internal teams when necessary.
Order & Service Coordination:
Track and update customers on orders in real-time.
Coordinate with logistics and operations teams to ensure timely delivery of medical supplies.
Confirm order accuracy and support order modifications where required.
Ensure proper documentation of all customer interactions.
Customer Relationship Management:
Build strong relationships with hospitals, clinics, and healthcare partners.
Ensure high levels of customer satisfaction and retention.
Proactively follow up with customers on pending or delayed requests.
To apply for this job email your details to eam@lifebank.ng