Client Service Manager

Key Responsibilities

Act as the primary point of contact for all client interactions from project initiation to completion

Build and maintain strong, long-term client relationships to ensure repeat business and referrals

Translate client requirements into clear project briefs for internal teams (design, site, and operations)

Monitor project progress and proactively communicate updates, risks, and solutions to clients

Collaborate with project managers, architects, and site teams to ensure alignment with client expectations

Manage client feedback, complaints, and escalations professionally and efficiently

Ensure timely delivery of projects in line with agreed scope, quality, and timelines

Support the business development team in client acquisition, proposals, and presentations

Track client satisfaction metrics and implement strategies for continuous improvement

Prepare reports on client interactions, project status, and service performance

Requirements

Bachelor’s degree in Architecture, Civil Engineering, Building Technology, or a related field

Minimum of 3–5 years experience in client service, project coordination, or relationship management within the construction/design industry

Strong understanding of construction processes, architectural design, and project delivery

Excellent communication, negotiation, and interpersonal skills

Ability to manage multiple projects and clients simultaneously

Strong problem-solving skills with a proactive approach

Proficiency in Microsoft Office and project management tools

Professional certifications or memberships (e.g., NIA, NSE, CORBON) are an added advantage

Key Competencies

Client Relationship Management

Project Coordination & Oversight

Communication & Stakeholder Management

Problem Solving & Conflict Resolution

Attention to Detail

Time Management & Organization