Mwanga Limited
Responsibilities
Manages recovery of overdue loan
Contacting customers daily/weekly and informing them of their overdue loans
Following up with customers daily/weekly on previous payment redemption date
Advising customers on the best payment options and negotiating suitable payment plans.
Thoroughly understands assigned portfolio and product
Responding to customer queries and escalating accordingly
Maintaining accurate, up-to-date customer account information
Reporting accurate customers feedback daily/weekly.
Preferred Requirements
Minimum Qualification: B.Sc/HND
0 – 2 years relevant work experience
Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
Strong Written, Communication and Negotiation Skills.
Strong command of English Language and at least, one other local or international language.
Performance driven, Agile, Teachable and willing to learn.
Ability to collaborate with a team in a fast-paced environment.
Attention to details and strong Listening skills.
Candidate should have a working Laptop.
Persuasive, sales/marketing and analytical skills will be an added advantage.
To apply for this job email your details to careers@mwanga.ng