Customer Delivery Manager – Nigeria

P&L:

Coordinates all delivery/execution business in the CT
Implements unified operational processes (including Service Delivery Management practices)
Ensures implementation of NSN project management practices to fulfill Customer requirements.
Owns customer relationship management in the area of services, delivery and performance
Make certain projects comply with the quality guidelines and requirements of the CT Aligns services resources and costs to current (running projects per approved CBLs) and future CT business requirements together with CT and SBU Plans/communicates accurate figures for CT LE (Nelle and SAP)
Identifies/communicates services capability transfer needs to the MU-RMs of SBUs
Supports the CT for any cash collection issues related services
Serves as the Delivery project owner in the Tricorn model
Owns with logistics equipment ordering and supply to meet contract delivery milestones
Leads within GS the up sell (e.g., existing project, existing equipment, existing services) and small cases during execution
Day to day execution

Up selling during contract execution – for cases < ~ € 300K
PRS accuracy and alignment to project milestones / customer acceptances – ensure accuracy of the financials
Sign off costing at G4/align with SR
Management of PTA process/changes in alignment with SBLs/SR
Execution of the PTA handover process with the CT head / sales team.
Management of Services Demand Planning process for a clear visibility of resource needs and allocations
Agreement with SR on financial target settings, reviews/deviation approvals
Support of audits / improvement action plans initiated by SBLs/SR
[Support] Owns contract/claim management together with CTH/AM and ensure visibility in the organization
Use quality assurance to manage contract KPIs defined for the project
Coordinates [Support] logistics and ensure visibility on delivery and cost
Drive actions and statuses for the projects from the SBL PMs.
Implement GM turnaround /specific program practices initiated. [not only by SBLs – e.g. CO/GS/etc.]
Ownership of customer oriented ORMs. CDMs are responsible for operational / financials reviews with the SR/Region/CT as needed Execute the selection/development of Subcontractors per SBL plans
Requirements

Experience 10+, MN GS, Rollout, Radio and Core exposure, CxO interface
Presales, program management.