Collection Officer

Job Summary

We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.
Key Responsibilities

Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
Maintain accurate and updated records of all customer interactions and payment commitments.
Meet daily and monthly collection targets to minimize overdue accounts.
Resolve customer queries and disputes related to billing or outstanding balances.
Identify and escalate accounts that require further legal or administrative action.
Ensure all collection activities comply with company policies and legal debt collection regulations.
Requirements

1–3 years’ experience in debt collection, telemarketing, or customer service.
Exceptional verbal communication and negotiation skills.
Ability to remain calm and professional when handling difficult or confrontational conversations.
Strong attention to detail and proficiency in using CRM or database systems.
Proven ability to meet performance targets in a fast-paced environment.
Good understanding of financial ethics and collection laws.