Sales Supervisor – BNPL Promoter

Key Responsibilities

Supervise and monitor the performance of BNPL sales promoters.
Drive daily, weekly, and monthly financing sales targets and conversion rates.
Ensure complete and accurate KYC documentation from promoters.
Review applications before submission to minimize rejection rates.
Handle escalated customer issues on eligibility, repayment, and financing terms.
Liaise with underwriting and verification teams to resolve pending applications.
Track promoter performance, approval rates, and store-level issues.
Ensure promoter compliance with risk controls and fraud-prevention guidelines.
Oversee device display standards and stock rotation in partner stores.
Maintain strong relationships with 3C Hub store managers.
Conduct coaching, field support, and performance reviews for promoters.
Prepare and submit daily sales and operational reports.
Requirements

HND/B.Sc. in Business, Marketing, or related fields.
2-5 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
Strong understanding of customer onboarding, KYC, and credit processes.
Leadership experience managing field teams.
Excellent communication and customer-service skills.
Good analytical and reporting ability.
Willingness to work across multiple store locations.
Key Competencies:

Sales leadership
BNPL / credit onboarding knowledge
KYC & documentation accuracy
Risk and fraud awareness
Coaching and performance management
Customer service excellence
Reporting & attention to detail.