Front Desk Officer

Accountabilities
Provide timely welcome services to visitors and guests
Handle all incoming and out going calls in a professional manner
Ensure the front office/ reception area is well maintained at all times
Receive visitors and direct them appropriately
Support in planning meetings, workshops and booking of halls
Support with drafting letters for Visa processes
Receive mails and parcels and ensure that they are appropriately dispatched to relevant staff
Prepare and file documents for signature/ action, as necessary to ensure proper filing are in place
Custodian of petty cash funds
Sending out RFQs/ RFPs to prequalified vendors
Provide support in raising PRs and payment processes
Liaise with courier services such as DHL to pick up parcels for dispatch
Interfacing with Plan international Nigeria and the public
Perform any other duties as may be assigned
Requirements
Essential:
University Degree in Business, Management or any related field.
Minimum of 2 years work experience in INGO
Minimum of 2-years work experience in front desk/ reception administration
Desirable:
People Skills: Ability to work independently and as a team player who demonstrates leadership
Communication Skills: Well developed written and oral communication skills.
Able to communicate clearly and sensitively with vendors as a representative of Plan international. This includes effective negotiation and representation skills.
Able to be planned and organized even within a fluid working environment and has a capacity for initiative and decision making with competent analytical and problem-solving skills.
Ability to build and maintain strong working internal and external relationships, and represent Plan in a professional and competent manner.
Demonstrable understanding of, and commitment to, equal opportunities, gender and diversity.
Integrity: Works with trustworthiness and integrity and has a clear commitment to Plan international’s core values and humanitarian principles.
Working knowledge of SAP ERP
Awareness and sensitivity of self and others: Demonstrates awareness and sensitivity to gender and diversity. Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner.
Fluency in English written and spoken.
Required Competencies:
Good interpersonal skills and team player
Highly motivated and flexible
Adjust priorities as required; allocates appropriate amount of time and resources to assigned tasks
Ability To provide and receive virtual support for efficient administration
Ability to take and receive feedback.
Customer service orientation
Capable of creating clear goals that are consistent with the organization’s objectives