Operations Manager

Job Summary:

The Operations Manager is responsible for overseeing the daily operations of the retail store, ensuring efficiency, profitability, and excellent customer service. The role involves managing staff, inventory,

and operational processes to achieve business objectives and maintain high standards of

performance.

Key Responsibilities:

• Oversee the day-to-day operations of the store to ensure smooth and efficient functioning.

• Develop and implement operational policies and procedures to enhance store performance.

• Monitor sales performance and implement strategies to drive revenue growth.

• Supervise stock levels and ensure adequate inventory to meet customer demands.

• Work closely with suppliers and vendors to manage deliveries and stock replenishment.

• Conduct regular stock audits to minimize loss, theft, and discrepancies.

• Implement inventory control measures to prevent overstocking and stock shortages.

• Maintain high levels of customer satisfaction by ensuring excellent service delivery.

• Address customer complaints and resolve issues promptly to enhance the shopping

experience.

• Train and supervise staff on customer service best practices.

• Recruit, train, and manage retail staff to ensure a high-performing team.

• Develop work schedules and assign tasks to optimize productivity.

• Monitor staff performance and provide feedback, coaching, and performance evaluations.

• Ensure staff adhere to company policies, including dress code and conduct standards.

• Collaborate with the marketing team to execute in-store promotions and campaigns.

• Analyze customer trends and recommend promotional activities to boost sales.

• Monitor competitor activities and provide insights for strategic decision-making.

Requirements & Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.

• Minimum of 5 years experience in retail operations, with at least 2 years in a managerial role.

• Strong leadership, organizational, and problem-solving skills.

• Proficiency in inventory management and POS systems especially Excel.

• Excellent customer service and communication skills.

• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

• Knowledge of Lagos retail market trends and consumer behavior is an advantage.

Work Schedule & Compensation:

• Full-time role (includes weekends and public holidays as required).