Sales Representative (Beauty Retail Brand)

Key Responsibilities:

Customer Service & Sales:

Assist walk-in clients with product selection and provide personalized recommendations.

Follow up with existing clients and maintain relationships through excellent service.

Handle inquiries, resolve complaints professionally, and manage objection handling effectively.

Meet or exceed daily/weekly/monthly sales targets and KPIs.

Product Knowledge & Demonstration:

Perform product demonstrations or sampling to educate and influence buying decisions.

Stay updated with fragrance families, skincare ingredients, and product benefits.

Confidently upsell and cross-sell products based on customer preferences and needs.

Inventory & POS Management:

Operate the POS system for sales and transaction processing.

Support basic inventory management and restocking procedures.

Assist in maintaining a clean, organized, and well-stocked display area.

Customer Loyalty & Engagement:

Educate customers on available loyalty/reward programs and encourage sign-ups.

Create a memorable in-store experience that promotes repeat visits.

Core Competencies:

Product Knowledge & Education: Willingness to learn and communicate benefits of skincare and fragrance products confidently.

Customer Engagement: Ability to build rapport quickly and create a great shopping experience.

Sales & Target Focused: Proactive and confident in closing sales, driven by targets.

Communication Skills: Clear, friendly, and persuasive verbal communication.

Presentation: Well-groomed and presentable, consistent with the brand’s image.

Problem-Solving & Objection Handling: Ability to resolve customer concerns with professionalism.

Time Management & Multitasking: Efficient at handling multiple clients, especially during high-traffic periods.