ISP Manager

Job Summary

We are seeking an experienced ISP Manager to lead and coordinate all in-premises customer installation activities for our customer FTTH project in Ibadan, Nigeria.

This role involves overseeing aerial last-mile connections, managing ISP technicians, ensuring excellent customer service, and maintaining high technical standards during customer installation.

Key Responsibilities

Manage and coordinate daily ISP installation activities including aerial drop cable routing, ONU/ONT installation, and indoor wiring.

Supervise ISP technicians and ensure proper scheduling, productivity, and service quality.

Ensure all installations meet customer technical standards, safety regulations, and customer satisfaction expectations.

Oversee installation tools, materials, inventory, and logistics.

Validate installation readiness (signal level, splicing, labeling, connectivity testing).

Monitor installation KPIs: daily output, failure rates, revisit cases, customer complaints.

Train and onboard new ISP technicians and ensure adherence to GVA standards.

Prepare daily/weekly reports on ISP activities, challenges, and improvement actions.

Requirements

Degree or Diploma in Telecommunications, Electrical Engineering, or related field.

4 – 5 years of experience in FTTH/GPON customer installations, including aerial works.

Strong leadership skills with experience managing field technicians.

Familiarity with customer premises equipment (ONTs, routers) and signal testing.

Ability to troubleshoot fiber connectivity issues and ensure clean documentation.

Good understanding of safety practices for aerial work and in-home installations.

Experience working with tools like OTDR, power meter, ladders, drills, and testers.

Excellent communication, problem-solving, and client relationship skills.

Willingness to be field-based and familiar with the Ibadan area is a strong asset.