Customer Service Officer

Job Summary

The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints.

The ideal candidate will be responsible for processing orders, modifications, and escalating complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Attend to inbound and outbound mails.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Create agency code and other assigned tasks.

Key Requirements

Good First Degree in any relevant field.

Minimum of 2 years’ Cognate experience as a Customer Service Representative or in similar role in the financial industry.

Proficiency in the use of Microsoft Office.

Customer orientation and ability to adapt/respond to different types of characters

Ability to prioritize and manage time effectively.

Excellent written and verbal communication skills

Excellent teamwork skills.

Ability to work with minimal supervision and pay attention to details.