Food & Beverage Supervisor

Description
Responsible for directing, coordinating, and administering Food & Beverage service operations to ensure profitability.
Ensure that waiting staff are conversant with product portions, prices and turnaround time for service delivery
To ensure the punctuality and timekeeping of your team to meet requirements
Ensure that all staff are in their designated work area and absenteeism is promptly detected and addressed
Create a good communication link with kitchen staff to ensure the right products come out quickly.
Taking responsibility of day-to-day Lounge activities including private function and weekend buffet.
Resolving and attending to customers complaints
Enforcing disciplinary measure among waiting staffs in accordance with the Lounge’s policy.
Supervising the food & beverage stock and inventory list
Assigning duties to your subordinate/setting good example among them.
Ensure quality standards and services, and guest satisfaction for multiple F&B outlets throughout the Lounge.
Responsible for the service delivered to the customers in the bars, Restaurant and outdoor bar.
Oversees the overall operation of the storerooms as per company policies.
Responsible for the overall implementation, execution of all F&B policies and procedures pertaining to employees, work manuals, sanitation requirements, costs, quality, menus as required.
Ensures that the highest level of food hygiene is maintained throughout all food and beverage areas in compliance with F & B regulatory body.
Think critically to respond and react quickly to ever changing situations on property.
Collaborate with General Manager and Chef to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
Acts as the guest service role model for the restaurant; set a good example of excellent customer service and creates a positive atmosphere for guest relations.
Empowers Waiters and Waitresses to provide excellent customer service.
Holds daily line-up meetings and monthly departmental meetings with staff reviewing daily events, safety issues/concerns, and guest comments.
Requirements and Qualifications
Bachelor’s Degree in Business Administration, Hospitality Management, or a related field preferred
Minimum of 5 years of experience in Lounge, restaurant and hotel management, with at least 3 years in a leadership role Excellent communication and interpersonal skills.
Strong leadership and decision-making skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Knowledge of restaurant & hotel industry trends and best practices
Ability to work flexible hours, including evenings, weekends, and holidays.