IT Support Officer

Administration:
Keep computer systems running smoothly and ensure users get the maximum benefit from them.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Planning and undertaking scheduled maintenance upgrades
Monitor and maintain computer systems and networks.
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required in a timely manner.
Provide support, including procedural documentation and relevant reports
Support the roll-out of new applications
Preparation and presentation of monthly departmental report.
Set up new users’ accounts and profiles and deal with password issues
Test and evaluate new technology
Maintain IT equipment asset log
Performs miscellaneous job-related duties as assigned.
Educational Requirement / Key Technical Competencies
HND / B.Sc in Computer Science or any related course from a recognized institution.
2-3 years experience in IT support or assistant roles.
Experience with systems/network engineering.
IT related certification will be a plus.
Person Specification
Knowledge of current trends and developments in information technology.
Excellent Customer Service skills
Problem solving and critical thinking skills.
Project Management skills.
Teamwork and collaboration skills