Business Operations Manager

Expanded Key Responsibilities

Performance Management & HR Oversight:

KPI Monitoring & Reporting: Track, evaluate, and report on staff performance against KPIs and targets.

Ensure departments are aligned with strategic objectives.

Performance Reviews: Coordinate and facilitate periodic performance evaluations, feedback sessions, and development plans.

Staff Development: Identify skill gaps and training needs; work with managers to implement learning and development initiatives.

Resource Planning & Allocation: Ensure teams have the tools, resources, and capacity needed to meet their objectives.

Operations & Process Optimization:

Workflow Management: Design, implement, and optimise operational processes to improve efficiency and accountability across departments.

Cross-Functional Collaboration: Work with department heads to identify operational bottlenecks and implement solutions.

Resource Allocation: Ensure optimal use of staff, tools, and resources to meet organisational goals.

Reporting & Analytics: Maintain dashboards and reports on operational performance, staff productivity, and HR metrics for leadership review.

Policy & Procedure Development: Draft, update, and enforce organisational policies and standard operating procedures.

Organisational Strategy & Culture:

Strategic Initiatives: Support leadership in planning and executing organisational strategies that enhance operational effectiveness and staff engagement.

Culture & Employee Experience: Foster a culture of accountability, collaboration, and continuous improvement.

Change Management: Support the organisation in implementing change initiatives and new operational systems.

Training Needs Analysis: Identify skill gaps and coordinate training programs across teams.