Naji Realties
Job Description
We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk service
Key Responsibilities
Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
Manage room assignments, check-in, and check-out processes
Handle guest registrations, payments, and departures
Maintain accurate records of guest information, room assignments, and billing
Provide personalized support and recommendations to guests
Coordinate with other departments to ensure seamless service delivery
Resolve guest complaints and issues in a fair, prompt, and professional manner
Maintain a clean and organized front desk area
Participate in training and coaching to enhance customer service skills
To apply for this job email your details to careers@najirealties.ng