Customer Experience Officer

Job Description

The Customer Experience Officer is the first point of contact for customers.

S/he is responsible for attending to customers’ enquiries and creating awareness of available products through various communication channels such as online chats, emails, phone calls, and social media platforms.

S/he manages feedback and complaints, redirecting them to the appropriate team or department or taking necessary steps to ensure customer satisfaction.

In addition, the role requires a strong social media presence and content creation ability. The officer will be responsible for engaging customers across the company’s social media platforms by creating and posting relevant content, including stories, photos, and video reels.

S/he must be social media savvy, able to develop engaging content that showcases products, promotes brand awareness, and actively interacts with customers online to drive engagement and sales.