Lead Travel Agent

Job Description

We are seeking an experienced and highly organized Lead Travel Agent to serve as the primary point of contact for all travel bookings across Rooted Journeys, Mom Trotter etc and related travel brands.
This role is responsible for managing the full booking lifecycle from inquiry to confirmation, ensuring every client receives professional, timely, and high-quality service.
The successful candidate will oversee group trips, youth camps, safaris, cruises, and custom travel experiences, ensuring accuracy in reservations, payments, documentation, and communication.
Our travel brands primarily serve a U.S.-based audience, and we are expanding into the Nigerian and broader African markets. The ideal candidate must understand American client service standards, communication expectations, responsiveness, and booking workflows, while also being able to adapt to emerging local markets.
Key Responsibilities
Booking & Client Management:

Serve as the primary point of contact for all travel inquiries and bookings
Manage the full client journey from inquiry, consultation, proposal, confirmation, and payment tracking
Coordinate group travel bookings including flights, accommodations, transfers, excursions, and insurance
Ensure all bookings are accurate, documented, and properly tracked
Maintain organized client files, contracts, invoices, and payment records
Follow up consistently with leads and confirmed clients
Group Travel & Trip Oversight:

Oversee bookings for group trips, youth camps, safaris, cruises, and hosted travel experiences
Coordinate directly with suppliers, hotels, tour operators, cruise lines, and travel partners
Ensure all trip components are secured and confirmed on time
Monitor booking deadlines, payment schedules, and cancellation policies
Provide clear updates to operations and leadership regarding booking status
Cross-Brand & Team Coordination

Serve as a central coordination point across travel, media, marketing, and admin teams
Ensure alignment between travel activity and content creation
Track tasks and deliverables across teams and follow up to completion
Support smooth communication and execution across brands
Project Management & Systems

Create and maintain worklists, trackers, and timelines using Google Workspace
Use Google Sheets to track bookings, content, and operational tasks
Maintain organized documentation and shared drives
Support improvements to workflows and operational systems
U.S. Client Service Standards

Communicate professionally with U.S.-based clients via email, phone, and digital platforms
Maintain strong responsiveness aligned with U.S. time zones
Availability to work weekdays and weekends as needed based on trips and launches, and client intake needs etc
Proven experience managing group travel and complex bookings
Strong understanding of travel documentation, reservations systems, and supplier coordination
Experience serving U.S.-based clients preferred
Strong project management and coordination skills
High proficiency in Google Workspace, especially Google Sheets
Ability to manage multiple projects, brands, and timelines
Strong knowledge of analytics and reporting, with the ability to translate data into strategy.
Excellent leadership, copywriting, follow-up skills and communication skills.
Highly organized, detail-oriented, and capable of managing multiple campaigns simultaneously.
Provide clear, structured travel documentation and confirmations
Handle client questions, changes, and concerns with professionalism
Uphold high customer service standards expected in the U.S. travel market