Accountability Assistant

Scope of Role
Reports to: Accountability Officer / Accountability Coordinator
Staff reporting to this post: NIL
Budget Responsibilities: NIL
Context: Humanitarian
Key Areas of Accountability
Support the implementation of the Country Office Accountability to Children and Communities Framework.
Support data collection on, and analysis of, of information needs, appropriate and trusted information sharing approaches, and inclusive and accessible feedback and reporting channels, based on primary and/or secondary data, led by the MEAL Manager / Accountability Coordinator.
Ensure information about Save the Children (SC) and its partners (where relevant) as well as key programme outcomes and activities are shared with children and the wider community in appropriate, timely and accessible ways. This may involve developing information sharing materials such as posters, facilitating the development of “Frequently Asked Questions” documents, and helping programme implementation and child safeguarding teams to develop information-sharing plans.
Support child and community participation processes across the programme cycle (including in needs analysis, design, implementation, monitoring and evaluation). This could involve facilitating/supporting child-friendly discussions, adult focus group discussions, community meetings, child or community committees and other approaches.
Support the development and roll-out of accessible and inclusive feedback and reporting channels, to enable Save the Children to receive feedback from children and adults. The channels will vary depending on context, but may include focus group discussions, surveys, helpdesks, hotlines, face-to-face feedback, social media, and other channels.
Ensure feedback is handled in line with the agreed Feedback Handling Standard Operating Procedure, and that feedback and responses are registered in Feedback Database. Quality assure the documentation of feedback (quality of data, categorisation, etc.).
In line with the Feedback Handling Standard Operating Procedure, receive and register feedback and their responses in Feedback Database. Make sure that feedback is logged in a professional and timely manner.
Refer feedback to the appropriate team, including rapid identification and referral of serious concerns such as those related to child safeguarding, unsafe programming, sexual exploitation and abuse, and fraud and corruption.
Respond and communicate in a dignified and respectful manner with children and adults regarding their feedback, including informing them of what decisions have been made related to their feedback, and ensuring this is documented in the Feedback Database. Where relevant, support implementation staff to close the feedback loop meaningfully.
Contribute to Programme Key Performance Indicator (PKPI) quarterly reporting at national level.
Contribute to a strong understanding of child rights principles, accountability to children and communities and child participation through inductions and training, together with other Accountability staff
Contribute to the analysis and interpretation of feedback and findings from participatory processes for programme management and decision-making.
Generic technical competencies:
G1 “Skilled”: Works to protect and promote children’s rights as defined by the UN Convention on the Rights of Children
G1 “Skilled”: Displays a commitment to the safe, meaningful and ethical participation of all children
G7 “Skilled”: Demonstrates the ability to embed safeguarding policies, concepts and approaches in all work
G5 “Skilled”: Displays a commitment to ensuring everything we do considers children the most affected by discrimination and inequality
G8 “Skilled”: Demonstrates an understanding of the phases of humanitarian response
MEAL technical competencies:
P6 “Skilled”: Shows an understanding of accountability standards and guidance in own work
P6 “Skilled”: Demonstrates an understanding of the principles of safe Feedback and Reporting Mechanisms, database management and quality assurance
P6 “Skilled”: Acts to close the feedback loop with communities to promote transparency and accountability
P2 “Skilled”: Uses available standards and processes to ensure appropriate ethical practice and data quality
S4 “Skilled”: Demonstrates understanding of child-friendly participatory MEAL approaches
Child Rights Governance Technical Competencies:
P1 “Skilled”: Utilises a rights-based approach in the design and implementation of programmes