Naji Realties
Key Responsibilities
Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
Manage room assignments, check-in, and check-out processes
Handle guest registrations, payments, and departures
Maintain accurate records of guest information, room assignments, and billing
Provide personalized support and recommendations to guests
Coordinate with other departments to ensure seamless service delivery
Resolve guest complaints and issues in a fair, prompt, and professional manner
Maintain a clean and organized front desk area
Participate in training and coaching to enhance customer service skills
Requirements
Bachelor’s Degree in Social Sciences or equivalent required with a minimum of 2 years of customer service experience preferably in a hospitality industry
Must reside in Abuja preferably around Utako
Excellent communication, listening, and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong patience, empathy, and understanding
Proficiency in computer software and technology
Ability to work varying shifts, including evenings and weekends.
To apply for this job email your details to careers@najirealties.ng