Human Resources Officer

Job Description

The HR Officer is responsible for managing all human resource functions within the hospitality organization, including recruitment, employee relations, performance management, compliance, training, and HR administratio

The role ensures that staffing, culture, and policies support excellent guest service delivery and operational efficiency

Key Responsibilitie

Develop and implement recruitment strategies for hotel and hospitality role

Manage end-to-end recruitment process (job postings, screening, interviews, onboarding)

Ensure timely staffing of operational roles (front desk, housekeeping, kitchen, F&B, maintenance, etc.)

Maintain updated job descriptions for all positions

Serve as a point of contact for employee concerns and grievances

Foster a positive workplace culture aligned with hospitality service standards

Mediate workplace conflicts and ensure fair resolution

Promote employee engagement initiatives

Coordinate performance appraisal processes

Support department heads in setting KPIs aligned with service excellence

Identify performance gaps and recommend improvement strategies

Identify training needs specific to hospitality (customer service, compliance, safety)

Organize onboarding and orientation programs

Implement continuous training programs to enhance service delivery

Maintain employee records and HR database

Manage attendance, leave, payroll coordination, and benefits administration

Prepare HR reports and workforce analytics

Ensure compliance with labor laws and hospitality regulations

Develop and update HR policies and employee handbook

Monitor adherence to workplace safety, health, and industry standards

Assist in salary benchmarking within the hospitality industry

Administer benefits and incentives programs

Support payroll processing and compensation reviews.6…………………s.s.n.ng and compensation reviews.