Cashier

Job Summary

 

The Cashier is responsible for handling customer transactions accurately and efficiently while delivering excellent customer service. The role involves processing payments, maintaining accurate cash records, and ensuring the checkout area is organized and compliant with company procedures.

Key Responsibilities

 

Receive and process customer payments (cash, POS, transfers, or other approved methods).

Issue receipts, refunds, and change accurately.

Maintain a balanced cash drawer and perform daily cash reconciliations.

Ensure pricing is correct and resolve basic customer queries at the point of sale.

Maintain cleanliness and organization of the checkout area.

Escalate payment discrepancies or suspicious transactions promptly.

Support basic record-keeping and end-of-day financial reporting.

Provide courteous and professional customer service at all times.

Adhere strictly to company cash-handling and security procedures.

Assist with stock-related inquiries when required.

Key Performance Indicators (KPIs)

 

Transaction accuracy rate

Cash variance levels

Customer satisfaction feedback

Speed of checkout processing

Compliance with cash-handling procedures

Requirements & Qualifications

 

Minimum of SSCE / OND in Accounting, Business Administration, or related field.

0–3 years’ experience in a cashier, retail, or customer-facing role preferred.

Willingness to learn as we are going to offer training to entry level employees

Technical Skills:

 

Basic numeracy and record-keeping skills

Familiarity with POS systems

Basic computer literacy (MS Excel/Word is an advantage)

Core Competencies:

 

High level of integrity and honesty

Strong attention to detail

Good communication and interpersonal skills

Customer service orientation

Ability to work under pressure

Reliability and punctuality

Working Conditions:

 

Fast-paced retail environment

Monday – Saturday (8am – 6pm)

Proximity to location is key (Surulere)

Female applicant preferred.