Uncle Stans Small Chops
Job Summary
The Operations Manager is responsible for overseeing and coordinating the operations of multiple outlets, ensuring efficiency, profitability, and compliance with company standards.
The ideal candidate must have proven experience in managing multiple locations within a QSR environment and be able to drive performance across all outlets.
Key Responsibilities
Multi-Outlet Management:
Oversee daily operations across multiple outlets
Ensure consistency in service delivery, product quality, and operational standards
Conduct regular outlet visits and performance reviews
Performance & Profitability:
Drive sales growth and achieve operational targets
Monitor revenue, expenses, and overall outlet performance
Implement strategies to improve efficiency and profitability
Team Leadership:
Supervise Restaurant Managers and outlet teams
Ensure proper staffing, training, and performance management
Enforce discipline and maintain high team morale
Operational Control:
Ensure compliance with company policies, SOPs, and quality standards
Monitor inventory management and reduce wastage across outlets
Customer Experience:
Ensure excellent customer service across all outlets
Address and resolve escalated customer issues
Reporting & Strategy:
Prepare and present operational reports to management
Provide insights and recommendations for business improvement
Requirements
Minimum of B.Sc / HND in Business Administration, Hospitality Management, or related field
Minimum of 5 years experience as an Operations Manager in a QSR
Proven experience managing multiple outlets simultaneously
Strong leadership and people management skills
Excellent problem-solving and decision-making abilities
Ability to work in a fast-paced and high-pressure environment.
To apply for this job email your details to hrunclestansfoods@gmail.com