Hostess

Key Responsibilities

Warmly welcome and engage guests as they arrive at the restaurant or events venue.

Maintain accurate wait times and actively monitor the waiting list during peak periods.

Manage reservations across all outlets using the designated reservation system.

Escort guests to assigned dining, bar, lounge, or event areas, ensuring comfort and service readiness.

Provide menus and introduce guests to their assigned Waiter/Waitress or service team.

Greet and thank guests upon their departure, ensuring a memorable exit experience.

Coordinate effectively with waitstaff and supervisors regarding seating options and guest flow.

Maintain a clean, organised, and visually appealing reception/host stand area.

Attend to guests requiring special attention (children, elderly guests, VIPs, members, corporate clients).

Answer incoming calls promptly and professionally, handling enquiries, bookings, and venue information.

Support event room check-ins and guest directions for private functions and meetings.

Assist waitstaff with service support when required.

Adhere to restaurant, clubhouse, and event etiquette and uphold all health and safety standards.

Key Performance Indicators (KPIs)

Guest Satisfaction: Positive guest feedback and minimal complaints regarding reception experience.

Reservation Accuracy: Proper management of bookings, seating plans, and waitlists without errors.

Service Efficiency: Timely and efficient seating of guests and effective coordination with the FOH team.

Professionalism: Consistent adherence to etiquette, grooming, and communication standards.

Cleanliness & Organisation: Reception/host stand area maintained at premium standards at all times.

Call Handling Efficiency: Prompt response rate and accuracy in handling guest enquiries and bookings.

Team Collaboration: Effective communication and cooperation with FOH, events, and restaurant teams.

Event Support: Smooth guest flow and check-in experience during private functions and club events