Business Operations Manager

Key Performance Indicators (KPIs)

 

Revenue growth and profitability

Clinic utilization and operational efficiency

Customer satisfaction and retention rates

Compliance and quality standards

Staff productivity and engagement.

Requirements

Education:

 

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field

MBA, MHA, or MPH is an added advantage

Experience:

 

8–12 years’ experience in healthcare operations

Proven experience managing multiple healthcare locations or networks in Nigeria.

Strong track record in:

 

Scaling operations

Driving revenue growth

Managing large teams.

Technical Skills:

 

Strong financial and P&L management skills

Experience with multi-site operations

Knowledge of diagnostics, wellness, and occupational health services

Data analysis and performance tracking expertise

Core Competencies:

 

Strong leadership and execution skills

Strategic thinking with hands-on approach

High level of accountability and ownership

Excellent stakeholder and people management skills

Commercial and results-driven mindset.

Ideal Candidate:

 

Has managed a chain of clinics, diagnostic centres, or HMO network

Understands both healthcare delivery and business performance

Has directly driven revenue growth

Comfortable overseeing multiple locations simultaneously.