Customer Sales Representative

Responsibilities

Manage inbound and outbound calls professionally, addressing customer queries, concerns, and providing accurate information.

Strive for first-call resolution to ensure customer satisfaction.

Build and maintain positive relationships with customers through effective communication.

Identify and assess customer needs to provide appropriate solutions.

Collaborate with other departments to resolve complex issues and escalate problems when necessary.

Record and document customer interactions, issues, and resolutions accurately.

Stay informed about the company’s logistics services, pricing, and policies.

Provide detailed information about products and services to customers.

Keep abreast of industry trends and updates.

Adhere to established call center protocols, procedures, and standards.

Follow up on customer inquiries promptly and ensure timely resolution.

Collaborate with team members to achieve departmental goals.

Gather and document customer feedback to contribute to continuous improvement.

Share insights on customer preferences and common issues with the team.

Utilize call center software and technology to efficiently manage customer interactions.

Accurately enter and update customer information in the database.

Meet and exceed individual and team performance targets.

Regularly participate in training sessions to enhance skills and knowledge.

Ensure business growth and profitability within assigned accounts