Chauffeur

Main Function

The Chauffeur is responsible for providing safe, reliable, and high-quality transportation services to hotel guests, executives, and VIP clients.
The role ensures a premium travel experience by maintaining professionalism, discretion, punctuality, and exceptional customer service in line with luxury hospitality standards.
The ideal candidate must be courteous, well-presented, and experienced in professional driving with a strong understanding of safety and guest service etiquette.
Role Responsibilities
Guest Transportation Services:

Provide safe and comfortable transportation for guests to and from designated locations.
Meet and greet guests professionally upon arrival and assist with luggage where necessary.
Ensure timely pick-up and drop-off in line with scheduled arrangements.
Deliver a smooth and pleasant travel experience for all passengers.
VIP and Executive Service:

Provide premium transportation services to VIPs, executives, and special guests.
Maintain a high level of discretion and confidentiality at all times.
Anticipate guest needs and provide personalized assistance where required.
Vehicle Maintenance and Care:

Ensure assigned vehicles are clean, well-maintained, and in excellent condition at all times.
Conduct daily vehicle inspections (fuel level, tires, engine condition, cleanliness).
Report mechanical issues promptly and coordinate repairs.
Ensure vehicles are serviced regularly according to maintenance schedules.
Safety and Compliance:

Adhere strictly to traffic laws, road safety regulations, and company policies.
Practice defensive driving and ensure passenger safety at all times.
Maintain valid driver’s license and required documentation.
Ensure all vehicle documents are up to date and compliant with regulations.
Route Planning and Navigation:

Plan routes effectively to avoid delays and ensure timely arrivals.
Stay informed about traffic conditions, road closures, and alternative routes.
Use navigation tools where necessary for efficiency.
Professional Conduct and Presentation:

Maintain a neat, professional, and well-groomed appearance.
Demonstrate courteous behavior, respect, and excellent communication skills.
Uphold the hotel’s reputation through professional conduct at all times.
Documentation and Reporting:

Maintain accurate records of trips, mileage, fuel usage, and schedules.
Report incidents, delays, or accidents promptly.
Keep logs of vehicle usage and maintenance activities.
Support Duties:

Assist with guest luggage and concierge-related support where required.
Support airport transfers, hotel errands, and official assignments.
Perform additional duties as assigned by management.
Qualification / Experience

Minimum of SSCE or equivalent qualification
Valid driver’s license with a clean driving record
Minimum of 3–5 years experience as a professional driver or chauffeur, preferably in a hotel or corporate environment.
Defensive driving certification is an added advantage
Knowledge of luxury service etiquette is an added advantage.
Competencies / Skills:

Excellent driving skills with a strong safety record
Good knowledge of road networks and navigation
Strong customer service and interpersonal skills
Ability to maintain discretion and confidentiality
Time management and punctuality
Basic vehicle maintenance knowledge
Behavioural Qualities / Other Competences:

Professional and well-groomed appearance
Courteous, respectful, and service-oriented
Calm and composed under pressure
High level of integrity and reliability
Detail-oriented and responsible
Strong sense of discipline.