Customer Services Officer

Responsibilities

Assist clients with applications for benefits and entitlement programs

Advocate for adequate, timely and cost-effective services

Respond to any issues that occur during the delivery of services

Assist clients with living independently in their own homes

Schedule appointments for clients, answer phones and track clients’ service records

Monitor the services being provided and stay up to date on any services being introduced or discontinued

Evaluate the quality of all services and identify areas that need improvements.

Requirements and skills

Interested candidates should possess an OND qualification

Proven work experience as a Service Coordinator or similar role

Strong work ethic and service skills

Excellent communication and interpersonal skills

Stay up to date with services, policies and regulations

Strong record-keeping and analytical skills

Excellent organizational skills and attention to detail.