{"id":19814,"date":"2026-03-16T05:48:12","date_gmt":"2026-03-16T05:48:12","guid":{"rendered":"https:\/\/www.jobsinnaija.com\/?post_type=job_listing&#038;p=19814"},"modified":"2026-03-16T20:10:09","modified_gmt":"2026-03-16T20:10:09","slug":"ibifoundry-limited-lagos-full-time-call-centre-representative","status":"publish","type":"job_listing","link":"https:\/\/www.jobsinnaija.com\/?job_listing=ibifoundry-limited-lagos-full-time-call-centre-representative","title":{"rendered":"Call Centre Representative"},"content":{"rendered":"<p>Responsibilities<\/p>\n<p>&nbsp;<\/p>\n<p>Manage large amounts of inbound and outbound calls in a timely manner<\/p>\n<p>Follow communication \u201cscripts\u201d when handling different topics<\/p>\n<p>Identify customers\u2019 needs, clarify information, research every issue and provide solutions and\/or alternatives<\/p>\n<p>Seize opportunities to upsell products when they arise<\/p>\n<p>Build sustainable relationships and engage customers by taking the extra mile<\/p>\n<p>Keep records of all conversations in our call center database in a comprehensible way<\/p>\n<p>Frequently attend educational seminars to improve knowledge and performance level<\/p>\n<p>Meet personal\/team qualitative and quantitative targets.<\/p>\n<p>Requirements and Skills<\/p>\n<p>&nbsp;<\/p>\n<p>Previous experience in a customer support role<\/p>\n<p>Track record of over-achieving quota<\/p>\n<p>Strong phone and verbal communication skills along with active listening<\/p>\n<p>Familiarity with CRM systems and practices<\/p>\n<p>Customer focus and adaptability to different personality types<\/p>\n<p>Ability to multi-task, set priorities and manage time effectively.<\/p>\n","protected":false},"author":790,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_promoted":"","_job_location":"Lagos","_application":"ibifoundrylimited@gmail.com","_company_name":"Ibifoundry Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[3],"class_list":{"0":"post-19814","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_type-full-time","7":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings\/19814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/users\/790"}],"wp:attachment":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19814"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=19814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}