Key Responsibilities<\/p>\n
Front Desk Management:<\/p>\n
<\/p>\n
Welcome and attend to patients, visitors, and clients in a courteous and professional manner.<\/p>\n
Ensure the reception area is clean, organized, and presentable at all times.<\/p>\n
Provide basic information about IfeanHealth\u2019s services and direct visitors to appropriate departments.<\/p>\n
Appointment & Patient Coordination<\/p>\n
<\/p>\n
Schedule, confirm, and manage patient appointments for healthcare professionals.<\/p>\n
Maintain an accurate daily appointment log and ensure timely communication with patients.<\/p>\n
Assist in coordinating patient flow to minimize waiting time.<\/p>\n
Communication Management:<\/p>\n
<\/p>\n
Receive and direct incoming phone calls, emails, and inquiries appropriately.<\/p>\n
Respond to general inquiries and escalate complex issues to the appropriate department.<\/p>\n
Ensure prompt communication between patients, staff, and management.<\/p>\n
<\/p>\n
Administrative Support:<\/p>\n
<\/p>\n
Maintain proper documentation and filing of patient records and administrative documents.<\/p>\n
Assist with data entry, reports, and basic office documentation.<\/p>\n
Manage incoming and outgoing correspondence, parcels, and documents.<\/p>\n
Patient Experience & Service Excellence:<\/p>\n
<\/p>\n
Provide a welcoming and supportive environment for patients and visitors.<\/p>\n
Address complaints or concerns professionally and escalate when necessary.<\/p>\n
Ensure confidentiality of patient information and organizational data.<\/p>\n
Operational Support:<\/p>\n
<\/p>\n
Support coordination of meetings and internal activities when required.<\/p>\n
Assist other departments with administrative tasks when necessary.<\/p>\n
Ensure adherence to IfeanHealth policies, procedures, and service standards.<\/p>\n
Qualifications & Requirements<\/p>\n
<\/p>\n
Minimum of OND \/ HND \/ Bachelor\u2019s Degree in Business Administration, Office Management, or related field.<\/p>\n
1 \u2013 2 years experience in a receptionist, front desk, or customer service role (healthcare experience is an advantage).<\/p>\n
Strong communication and interpersonal skills.<\/p>\n
Good organizational and multitasking ability.<\/p>\n
Proficiency in Microsoft Office tools and basic administrative software.<\/p>\n
Professional appearance and customer-focused attitude.<\/p>\n
Key Competencies:<\/p>\n
<\/p>\n
Excellent communication skills<\/p>\n
Customer service orientation<\/p>\n
Attention to detail<\/p>\n
Professionalism and confidentiality<\/p>\n
Time management and organization.<\/p>\n","protected":false},"author":790,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_promoted":"","_job_location":"Delta","_application":"info@ifeanhealth.com","_company_name":"IfeanHealth Nigeria Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[3],"class_list":{"0":"post-19870","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_type-full-time","7":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings\/19870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/users\/790"}],"wp:attachment":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19870"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=19870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}