{"id":20155,"date":"2026-03-21T07:38:03","date_gmt":"2026-03-21T07:38:03","guid":{"rendered":"https:\/\/www.jobsinnaija.com\/?post_type=job_listing&#038;p=20155"},"modified":"2026-03-22T18:56:17","modified_gmt":"2026-03-22T18:56:17","slug":"nokia-limited-lagos-full-time-customer-delivery-manager-nigeria-2","status":"publish","type":"job_listing","link":"https:\/\/www.jobsinnaija.com\/?job_listing=nokia-limited-lagos-full-time-customer-delivery-manager-nigeria-2","title":{"rendered":"Customer Delivery Manager \u2013 Nigeria"},"content":{"rendered":"<p>GS P&amp;L:<\/p>\n<p>Coordinates all delivery\/execution business in the CT<br \/>\nImplements unified operational processes (including Service Delivery Management practices)<br \/>\nEnsures implementation of NSN project management practices to fulfill Customer requirements.<br \/>\nOwns customer relationship management in the area of services, delivery and performance<br \/>\nMake certain projects comply with the quality guidelines and requirements of the CT Aligns services resources and costs to current (running projects per approved CBLs) and future CT business requirements together with CT and SBU Plans\/communicates accurate figures for CT LE (Nelle and SAP)<br \/>\nIdentifies\/communicates services capability transfer needs to the MU-RMs of SBUs<br \/>\nSupports the CT for any cash collection issues related services<br \/>\nServes as the Delivery project owner in the Tricorn model<br \/>\nOwns with logistics equipment ordering and supply to meet contract delivery milestones<br \/>\nLeads within GS the up sell (e.g., existing project, existing equipment, existing services) and small cases during execution<br \/>\nDay to day execution<\/p>\n<p>Up selling during contract execution \u2013 for cases &lt; ~ \u20ac 300K<br \/>\nPRS accuracy and alignment to project milestones \/ customer acceptances \u2013 ensure accuracy of the financials<br \/>\nSign off costing at G4\/align with SR<br \/>\nManagement of PTA process\/changes in alignment with SBLs\/SR<br \/>\nExecution of the PTA handover process with the CT head \/ sales team.<br \/>\nManagement of Services Demand Planning process for a clear visibility of resource needs and allocations<br \/>\nAgreement with SR on financial target settings, reviews\/deviation approvals<br \/>\nSupport of audits \/ improvement action plans initiated by SBLs\/SR<br \/>\n[Support] Owns contract\/claim management together with CTH\/AM and ensure visibility in the organization<br \/>\nUse quality assurance to manage contract KPIs defined for the project<br \/>\nCoordinates [Support] logistics and ensure visibility on delivery and cost<br \/>\nDrive actions and statuses for the projects from the SBL PMs.<br \/>\nImplement GM turnaround \/specific program practices initiated. [not only by SBLs \u2013 e.g. CO\/GS\/etc.]<br \/>\nOwnership of customer oriented ORMs. CDMs are responsible for operational \/ financials reviews with the SR\/Region\/CT as needed Execute the selection\/development of Subcontractors per SBL plans<br \/>\nRequirements<\/p>\n<p>Experience 10+, MN GS, Rollout, Radio and Core exposure, CxO interface<br \/>\nPresales, program management.<br \/>\nWhat we offer<br \/>\nNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.<\/p>\n","protected":false},"author":695,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_promoted":"","_job_location":"Lagos","_application":"jobs@igpl.com.ng","_company_name":"Nokia Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[3],"class_list":{"0":"post-20155","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_type-full-time","7":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings\/20155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/users\/695"}],"wp:attachment":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20155"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=20155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}