{"id":20331,"date":"2026-03-24T13:35:36","date_gmt":"2026-03-24T13:35:36","guid":{"rendered":"https:\/\/www.jobsinnaija.com\/?post_type=job_listing&#038;p=20331"},"modified":"2026-03-24T22:30:40","modified_gmt":"2026-03-24T22:30:40","slug":"parcel-exchange-lagos-full-time-customer-support-officer-2","status":"publish","type":"job_listing","link":"https:\/\/www.jobsinnaija.com\/?job_listing=parcel-exchange-lagos-full-time-customer-support-officer-2","title":{"rendered":"Customer Support Officer"},"content":{"rendered":"<p>Job Description<br \/>\nEnsure prompt response to customers\u2019 requests and enquiries at all times and across all channels<br \/>\nMonitor and maintain customer database.<br \/>\nTrain Carriers and Sales Representative on parcel Exchange Applications and Assist clients to Upload Product seamslessly<br \/>\nMake Outbounds Calls to our clients.<br \/>\nAcknowledge and provide relevant assistance needed to resolve customer complaints promptly.<br \/>\nEnsure customer satisfaction and provide professional customer support.<br \/>\nEscalate customer complaints\/enquiries and other observations to relevant personnel as appropriate<br \/>\nEnlighten customers about the company\u2019s products and services aimed at promoting customer satisfaction and continuous patronage<br \/>\nProvide first-level technical support services.<br \/>\nQualifications<br \/>\nCandidates should possess minimum of an OND qualification with 0 \u2013 2 years relevant work experience.<br \/>\nShe must Reside Around isolo, oshodi and mushin Lagos<br \/>\nShe must be good with micrsoft Excel, word and others.<\/p>\n","protected":false},"author":695,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_promoted":"","_job_location":"Lagos","_application":"info@parcelexchangegroup.com","_company_name":"Parcel Exchange","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[3],"class_list":{"0":"post-20331","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_type-full-time","7":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings\/20331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/users\/695"}],"wp:attachment":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20331"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=20331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}