Key Responsibilities<\/p>\n
<\/p>\n
Warmly welcome and engage guests as they arrive at the restaurant or events venue.<\/p>\n
Maintain accurate wait times and actively monitor the waiting list during peak periods.<\/p>\n
Manage reservations across all outlets using the designated reservation system.<\/p>\n
Escort guests to assigned dining, bar, lounge, or event areas, ensuring comfort and service readiness.<\/p>\n
Provide menus and introduce guests to their assigned Waiter\/Waitress or service team.<\/p>\n
Greet and thank guests upon their departure, ensuring a memorable exit experience.<\/p>\n
Coordinate effectively with waitstaff and supervisors regarding seating options and guest flow.<\/p>\n
Maintain a clean, organised, and visually appealing reception\/host stand area.<\/p>\n
Attend to guests requiring special attention (children, elderly guests, VIPs, members, corporate clients).<\/p>\n
Answer incoming calls promptly and professionally, handling enquiries, bookings, and venue information.<\/p>\n
Support event room check-ins and guest directions for private functions and meetings.<\/p>\n
Assist waitstaff with service support when required.<\/p>\n
Adhere to restaurant, clubhouse, and event etiquette and uphold all health and safety standards.<\/p>\n
Key Performance Indicators (KPIs)<\/p>\n
<\/p>\n
Guest Satisfaction: Positive guest feedback and minimal complaints regarding reception experience.<\/p>\n
Reservation Accuracy: Proper management of bookings, seating plans, and waitlists without errors.<\/p>\n
Service Efficiency: Timely and efficient seating of guests and effective coordination with the FOH team.<\/p>\n
Professionalism: Consistent adherence to etiquette, grooming, and communication standards.<\/p>\n
Cleanliness & Organisation: Reception\/host stand area maintained at premium standards at all times.<\/p>\n
Call Handling Efficiency: Prompt response rate and accuracy in handling guest enquiries and bookings.<\/p>\n
Team Collaboration: Effective communication and cooperation with FOH, events, and restaurant teams.<\/p>\n
Event Support: Smooth guest flow and check-in experience during private functions and club events<\/p>\n","protected":false},"author":790,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_promoted":"","_job_location":"Lagos","_application":"careers@gaiaafricaclub.com","_company_name":"Voltaire Lifestyle Services Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[3],"class_list":{"0":"post-20719","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_type-full-time","7":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings\/20719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/users\/790"}],"wp:attachment":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20719"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=20719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}