{"id":21340,"date":"2026-04-10T05:59:09","date_gmt":"2026-04-10T05:59:09","guid":{"rendered":"https:\/\/www.jobsinnaija.com\/?post_type=job_listing&#038;p=21340"},"modified":"2026-04-11T10:47:05","modified_gmt":"2026-04-11T10:47:05","slug":"lifebank-ibadan-full-time-customer-service-agent-hausa-speaking","status":"publish","type":"job_listing","link":"https:\/\/www.jobsinnaija.com\/?job_listing=lifebank-ibadan-full-time-customer-service-agent-hausa-speaking","title":{"rendered":"Customer Service Agent (Hausa Speaking)"},"content":{"rendered":"<p>Role Summary<\/p>\n<p>&nbsp;<\/p>\n<p>The Customer Service Agent (Hausa Speaking) is responsible for providing excellent customer support to healthcare facilities, hospitals, and partners across Nigeria, with a focus on Hausa-speaking regions.<\/p>\n<p>The role ensures timely resolution of inquiries, order support, and effective communication between customers and internal operations teams.<\/p>\n<p>You will act as a key bridge between customers and LifeBank\u2019s logistics and supply chain teams, ensuring seamless service delivery and customer satisfaction.<\/p>\n<p>Key Responsibilities<\/p>\n<p>Customer Support &amp; Communication:<\/p>\n<p>&nbsp;<\/p>\n<p>Attend to customer inquiries via phone, WhatsApp, email, and chat in both Hausa and English.<\/p>\n<p>Provide clear information on product availability, order status, and delivery timelines.<\/p>\n<p>Resolve customer complaints promptly and professionally.<\/p>\n<p>Escalate complex issues to the appropriate internal teams when necessary.<\/p>\n<p>Order &amp; Service Coordination:<\/p>\n<p>&nbsp;<\/p>\n<p>Track and update customers on orders in real-time.<\/p>\n<p>Coordinate with logistics and operations teams to ensure timely delivery of medical supplies.<\/p>\n<p>Confirm order accuracy and support order modifications where required.<\/p>\n<p>Ensure proper documentation of all customer interactions.<\/p>\n<p>Customer Relationship Management:<\/p>\n<p>&nbsp;<\/p>\n<p>Build strong relationships with hospitals, clinics, and healthcare partners.<\/p>\n<p>Ensure high levels of customer satisfaction and retention.<\/p>\n<p>Proactively follow up with customers on pending or delayed requests.<\/p>\n","protected":false},"author":790,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_promoted":"","_job_location":"Ibadan","_application":"eam@lifebank.ng","_company_name":"Lifebank","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[3],"class_list":{"0":"post-21340","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_type-full-time","7":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings\/21340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=\/wp\/v2\/users\/790"}],"wp:attachment":[{"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21340"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.jobsinnaija.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=21340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}