i. Executive Housekeeper ii. Hotel Receptionist iii. Hotel General Manager iv. Waiter (bar) v. Executive Chef vi. Technical/maintenance staff

Full Time

Website Hafamz Hotel

Job Title: Executive Housekeeper

Job Descriptions:

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.

• Supervises all housekeeping employees and evaluates employees in order to upgrade them when openings arise.

• Plans the work for the housekeeping department and distributes assignments accordingly.

• Assigns regular duties and special duties for housekeeping staff.

• Checks on the work of these employees occasionally and observes the report made by the supervisors.

• Approves all supply requisitions, such as those for spreads and bathroom rugs.

• Maintains a lost-and-found department and is responsible for all lost-and-found items.

• Determines the rightful owner and send correspondences

• Ensure that rooms are made as per company standard.

• Prepare Annual Housekeeping Budget.

• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

• Pay particular attention while organizing pest eradication activities.

• Develop and implement Housekeeping systems and procedures

• Prepare reports for management information.

Requirements:

• Must have at least 2 years of experience.

• Hotel management skills will be added advantage

Position: Hotel Receptionist

Job Description/Requirement:

• Proven minimum of 3 years working experience as a Front desk officer or Reception officer in the Hotel industry

• Hand on experience on the relevant software and applications in the hotel industry

• Ability to handle and manage the hotel software both online and offline while handling all bookings and rooms available

• Very good looking and attractive ( Male or Female)

• Friendly phone manner a must

• Excellent oral and written communication skills

• Proficiency in English (oral and written)

• Thorough knowledge of customer service, office management and basic bookkeeping procedures

• Solid knowledge of MS Office, particularly Excel and Word

• Excellent communication and people skills

• Good organizational and multitasking abilities

• Problem-solving skills

• B.Sc. or HND in any relevant course ( Professional Certification is a plus )

• Knowledgeable about social media marketing

• Well dressed with quality outfit

• Good personality

Job Title: Executive Chef

Job Description:

• The candidate will oversee the kitchen by managing other members of the food preparation team, deciding what dishes to serve and adjusting orders to meet guests’ requests.

• Accountable for the efficient running of daily kitchen operations.

• Should exhibit culinary talents by personally performing tasks and managing all food related activities.

• Would work to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.

• Should supervise all kitchen areas to ensure a consistent, high quality product is produced.

• Responsible for guiding and developing staff including direct reports.

• Must ensure sanitation and food standards are achieved.

• Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge) and all support areas (e.g., dish room).

Requirement

• Proven experience working as a chef in the hospitality sector

• Must be proactive and willing to learn

• Good communication and leadership skills

• Good organization and multitasking abilities

• Should be a team player and be able to work with minimum supervision

• Must be able to perform assigned duties with attention to detail, speed, accuracy, courtesy and cooperatives

• Applicant MUST reside in Offa Environ or be willing to relocate

Job Title: Waiter

Job Description

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS ) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed

• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.

• Communicate to the guest and provide assistance with their queries.

• Co-ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

• Server food and beverage to the guest as per the course of order.

• Observes guests and ensure their satisfaction with the food and service.

• Promptly respond to guest with any additional request.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Properly open and pour wine at the table side.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the resort.

• Must have some familiarity with basic cooking skills.

• Assist kitchen with stocking and maintain the restaurant.

• Help other areas of the restaurant such as answering telephones and completing financial transactions.

• Print closing report and drop the cash with the front office / accounts department.

• Close the shift etc

Job Title: Hotel General Manager

Scope of the position

• The position will responsible of managing all rooms and bookings of the Hotel in Offa, Kwara state.

• He/She would be reporting to the CEO, you will oversee all aspects of Property Management in accordance to the mission, vision, policies and standard operating procedures of the Hotel.

• You will be responsible for maximizing financial performance, achieving optimal guest satisfaction and a good working environment to attain all set objectives within established quality standards.

Organizational Structure:

• The Hotel General Manager reports directly to the Hotel CEO and directly oversees all hotel departments.

Finance:

• To optimise the hotel profitability and service.

• To elaborate the annual strategic plan and business plan.

• Collect, prepare and analyze the data necessary to the elaboration of the budgets and forecasts.

• Elaborate cash-flow budgets and forecasts for the hotel.

• Monthly reporting according to hotel guidelines.

Sales and Marketing:

• To implement the product and marketing strategies as per the Brand recommendations.

• To promote the hotel’s image within the local community and town infrastructure.

• To optimise commercial activities within a very competitive environment to ensure hotel objectives are met and market share developed;

• To develop, implement and build on strategies to maximize rooms and food sales revenue if applicable at the hotel.

Policies and Procedures:

• Monitor all staff performance on a constant basis ensuring all staff are on their duty post

• To make sure the hotel follow approved staffing guides and propose changes if necessary.

• To maintain the overall condition of the hotel building.

Quality and People development:

• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

• Anticipates guests’ needs and takes them into account.

• Manage the various departmental heads giving those clear guides and empowerment to solve daily issues.

• To make sure there is a correct communication between all departments in the hotel.

In General:

• Always available to attend hotel guests whenever it is required. Lobby presence.

• Support other department whenever it is necessary.

Requirements

• Between 5-10 years General Manager working experience

• Languages essential: English (Advanced level) and other Nigerian language

• Good communication skills, proactive and self-motivated.

• Ability to work effectively in a team environment.

• Open minded, positive attitude and great adaptability, flexibility on dealing with contingencies.

 

 

 

 

 

 

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