Customer Support Specialist

Full Time
  • Full Time
  • LAGOS

Neulogic Solutions Ltd

Job Summary

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support to clients.

Job Description
· Respond to customer queries in a timely and accurate way, via phone, email or chat

· Identify customer needs and help customers use specific features

· Analyze and report issues to appropriate department

· Update team members with information about technical issues and useful discussions with customers

· Monitor customer complaints and reach out to provide assistance

· Share feature requests and effective workarounds with team members

· Inform customers about new features and functionalities

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share with our technical, Sales and Marketing teams

Requirements
· Experience as a Customer Support Specialist or similar CS role

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Understanding of how CRM systems work

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

· BSc in Information Technology or relevant diploma

Interested candidates should send CV to neulogic.solutions@gmail.com

Closing Date: Friday, Feb 4th 2022

Please Note: Candidates who do not meet the above criteria need not apply.

To apply for this job email your details to neulogic.solutions@gmail.com