Customer service/E-commerce officer

Full Time
  • Full Time
  • Lagos

Website People2profit-NG

You will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Locations: Mainland/Island

Job Responsibilities
Assist in the processing of online purchases quickly and while providing superior service to customers.
. Field calls and E-mails of customer inquiries.
. Assist with returns and the RMA process as needed.
. Coordinate with shipping carriers to ensure the safe delivery of all packages.
. Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge.
. Demonstrate knowledge of computer components to assist customers with technical questions as

Qualification / Requirements
HND/B.Sc Degree in any relevant program
. Minimum of 3-5 years experience in customer service (preferably E-Commerce sector )
. Past working Experience in an E-commerce company is preferred, not a MUST
. Past working Experience in a Telesales position is preferred, not a MUST
. Detail-oriented and quick-thinking personality with the ability to work in a fast-paced environment..

Salary Range: N60,000 monthly net plus other benefits

How to Apply
Interested Candidate should forward CV with Application to using Customer service /E-commerce officer as subject of the Mail

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