CUSTOMER SERVICE MANAGER

Full Time
  • Full Time
  • Lagos

PG CONSULTING LIMITED

Our client, a well-extended trading company with its HQ in Lagos requires the services of a competent experienced, CUSTOMER SERVICE MANAGER to lead, co-ordinate and manage the customer service team, implement loyalty programs, and create customer satisfaction goals for the strategic goals of the company.

This role reports to the office of the GM, Marketing & Sales, and will take charge of first-line customer retention and satisfaction in the various locations and branches of the company and will be responsible for driving the achievement of customers relationship and market expansion the set periods of assessment.

 

Qualifications / Requirements:

·         Bachelor’s degree in business administration or relevant field

·         3-5-year experience in a similar role.

·         Outstanding written and verbal communication skills.

·         Good understanding of management practices and techniques.

·         Excellent leadership and interpersonal skills.

·         The ability to maintain calm under pressure.

·         A thorough knowledge of the product or service the company they work for is offering

·         A strong leader with a track record of success in building and scaling effective customer service teams.

 

Salary Range

N150,000 Monthly

 

How to Apply

Qualified Candidates Should Attach CV and Passport Photograph and Send Their Applications with Cover Letter To:

jobs@pgconsultingng.com

 

Closing Date:  Friday, December 24th, 2021

To apply for this job email your details to jobs@pgconsultingng.com