CUSTOMER SUPPORT

CUSTOMER SUPPORT

It is a reputable organization into training, sales & services
June 11, 2019 - – 75000

RUKKEM NIG LTD

It is a reputable organization into training, sales & services

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities

·         Manage large amounts of incoming calls

·         Generate sales leads

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets and call handling quotas

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers

Requirements

·         Proven customer support experience or experience as a client service representative

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Familiarity with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize, and manage time effectively

·         Minimum of OND in related field

To apply for this job email your details to hr.mgt.rukkemnig@gmail.com

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