Software Support Officer

Full Time

Website Zanibal Cloud Business Solutions

Job Description:

Responsible for providing quality technical support.
Quality testing of new features of the software.
Document, troubleshoots and develops technical solutions related to software and setup errors for field engineers and customers.
Delivering solutions to both technical and non-technical end-users.
Taking ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.
Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Resolving escalated customer complaints without the need for team lead intervention.
Participation in providing training to customers as required.
Recognize end-users’ need for additional products and service.
Update and create online knowledgebase articles to reduce support requests.
Capture details of each support request in Zanibal’s ticketing system.
Help test fixes provided by development and incorporates them into client sites.

HND or bachelor’s degree with at least second class upper in computer science, banking & finance, accounting or other related courses.
Completion of NYSC program.
Basic knowledge of the Capital Market.
Must be a self-starter/quick learner
Basic experience in using software applications
Accounting knowledge is a plus.
Customer service experience is a plus.
Proficient knowledge of Microsoft Office (Mostly Excel)
Basic knowledge in Linux command, and SQL, programming skills is a plus
Good troubleshooting skills.
Ability to think outside the box to solve problems

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